Upselling

Today I pushed merchandise out onto shelves at Goodwill.

An old lady was looking at some frog garden ornaments that I had arranged on a display. I said to her as I passed by, "Aren't those cute! I just put them out this morning."

She agreed and was delighted to hear a second opinion for encouragement. Thirty minutes later she came back to me full of joy and said, 'I took them because they were just so nice.'

I had completely forgotten about her, but then I was all like: "Yes!" *Fist pump*

I told my manager right away. She called it 'up-selling' and told me to keep it up! I immediately asked for commission.