Thursday, December 29, 2016

Computer Hangs After Startup For One Minute then Unfreezes

Problem: After starting up and logging in, the computer screen freezes and is unresponsive for about one minute, then unfreezes and continues loading. Can't move mouse or run any programs. Let's say I press the Windows key to open the start menu when computer is frozen, it will open when it unfreezes. Same problem happens in Linux, so it is not operating system specific.

Diagnosis: The computer is taking a long time loading a hardware driver. Looking at Event Viewer in Windows shows the system after startup waits a long time before loading Catalyst Control Center for the AMD Radeon dedicated graphics card.

Solution: Install updated device drivers for the graphics card and Catalyst Control Center software.

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